+1 (650) 645-9944
REFUNDS & RETURNS
- We accept returns within 90 days for any reason.
- To be eligible for a return, your item must be unused and in the original packaging with all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) included.
- Please note that earrings, socks, stockings and underwear are non-returnable for reasons of hygiene and safety.
- Final clearance items, mystery box items, personalized and custom made items are not eligible for any returns.
- Any item not in its original condition, is damaged or missing parts may not be accepted for return, or granted a partial refund only.
RETURN SHIPPING PROCESS
- Please email us at firstname.lastname@example.org to obtain a RMA number to initiate the return process. All returns must come with a RMA number for identification or they will be refused.
- You will be responsible for return shipping charges, except for damaged product or when the wrong item has been sent.
- We strongly suggest that you use a trackable shipping service for return as we are not liable for missing items.
- Returns may made to warehouses located outside of United States.
- Please use proper packaging for return shipping. Items which are damaged during transit will not be accepted for return.
- Shipping charge will be only refunded for items which are incorrect or damaged on arrival (DOA). Shipping charge is non-refundable should you wish to return or exchange an item for any other reason.
- For orders which are damaged on arrival (DOA), please refuse the parcel and inform your local postal office of the damage to be eligible for a full refund or redelivery.
- Damaged on arrival (DOA) claims must be submitted in writing within 7 calendar days from delivery date.
- With the exception of incorrect or damaged on arrival (DOA) order, a shipping charge of $4.49 or actual postage (whichever is higher), along with any incurred return shipping charge will be deducted from order total before refund.
- 15% restocking fee will apply to all packages which are returned, unless otherwise stated.
- All returns will undergo a quality check, the refund less shipping charges and restocking fee will be made via the original method of payment. Please allow 7-10 business days for quality check and an additional 3-10 business days for the refund to be processed.
- No refund will be made on packages which are unclaimed, refused (except for DOA), abandoned, stolen or disposed of. Please ensure proper arrangements have been made for your parcel to be collected.
- Final clearance items, mystery box items, personalized and custom made items are not eligible for any refunds.
- Our postal office requires a waiting period of 12 weeks for delivery of orders before they are accepted as missing. Requests for a replacement and refund will be processed after that.
- Refund or redelivery policy does not apply in the event of service interruptions or failures caused by natural disasters, union strikes or any events beyond our control.