FAQ

How do I apply my gift card / discount code?
You may apply your gift card or discount code at cart page or at checkout page before payment is made.

What are your shipping rates?
We offer Free Worldwide Shipping on all orders! Add $4.49 for detailed last mile tracking and insurance on your order.

Which countries do you ship to?
We ship for FREE Worldwide to all countries with the exception of India, Russia and Ukraine.

How long do you take to ship my order?
In stock orders are generally shipped within 2-4 business days and customized or high demand items shipped within 5-10 business days. We offer two shipping options – Standard or Tracked Airmail which takes approximately 1-8 weeks to be delivered depending on your country.

Do you accept Cash On Delivery (COD)?
We do not accept Cash On Delivery (COD). We support credit card (Visa and Mastercard) and Paypal (Visa, Mastercard, Amex, Discover, JCB etc) payments.

What is your return policy?
We offer a 90-day return policy on most of our products, except for intimate articles, custom made and mystery box items.

I’d like to cancel my order.
Cancellations are only accepted within 60 minutes after an order is placed. If you have to cancel your order for any reason, please reach out to us immediately at customercare@geekyget.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

There is something wrong with my order.
Fear not! The GeekyGet crew is here to help. Simply drop us an email at customercare@geekyget.com with your order no. and we’ll sort it out as soon as possible. Or you may drop us a message over Facebook too!

How do I track my order?
Please track your order over at Order Tracking page. Please allow several days for shipping details to be reflected online.

Is GeekyGet website secure?
You bet we are! At GeekyGet.com, we use the latest security measures to protect your details right from the landing page.
256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure.
All pages on GeekyGet.com, including our checkout and payment pages are secured. Secured webpages begin with https:// and depending on the web browser you’re using, a padlock symbol in URL field, or a key symbol in the bottom right-hand status bar will be shown.

Help! I’ve been informed to pay duties and taxes on my order.
Blimey! We do not collect VAT/GST, administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges. Please contact your local customs office for more information.
We also do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.

Who are you guys? And what’s the deal with the pirate bird?
It’s not just ANY bird, it’s a badass Owl Pirate named Geeky! We are a team of buddies with a rebellious streak in us! We love traveling, buying stuff and all things cool, which is why we started GeekyGet. In fact, we have story about who we are and how it all began over here.