• We accept returns within 90 days for any reason.
  • To be eligible for a return, your item must be unused and in the original packaging.¬†
  • Please note that earrings, socks, stockings and underwear are non-returnable for reasons of hygiene and safety.¬†
  • Sale items and mystery box items are not eligible for returns.¬†
  • Any item not in its original condition, is damaged or missing parts may not be accepted for return, or granted a partial refund only.
  • IMPORTANT:¬†Please email us at¬†¬†to obtain a RMA number to initiate the return process. All returns must come with¬†an¬†RMA number for identification.¬†



  • Shipping charge will be refunded for items which are incorrect, defective or damaged.¬†Shipping charge is non-refundable should you wish to return or exchange an item for any other reason.
  • For orders which are damaged on arrival (DOA), please refuse the parcel and inform your local postal office of the damage to be eligible for a full refund or redelivery.
  • With the exception of incorrect, defective or damaged order, a shipping charge of $9.90 or actual postage (whichever is higher), along with return shipping charge (if applicable) will be deducted from order total before refund.
  • 15% restocking fee will apply to packages which are returned, unless otherwise stated.
  • Once a return is¬†received successfully and verified to be in good order, the refund less shipping charge and restocking fee (if applicable) will be made via the original method of payment. Please allow 3-10 working days for the credit¬†to be reflected in your account.
  • No refund will be made on¬†packages which are unclaimed, refused (except for DOA), abandoned or disposed of. Please ensure proper arrangements have been made for your parcel to be collected.
  • We require up to 8 weeks for delivery of orders before they are¬†listed¬†as missing. Requests for refund or resend will be processed¬†after that.
  • Refund or redelivery policy¬†does not apply in the event of service interruptions or failures caused by natural disasters, union strikes or any events beyond our control.



  • Please do not return your purchase to our office without the RMA number.
  • You will be responsible for return shipping charges, except for defective product or when the wrong item has been sent.
  • We strongly suggest that you use a trackable shipping service for return as we are not¬†liable¬†for missing items.
  • Please use¬†proper packaging for return shipping.¬†Items which are damaged during transit will not be accepted for return.


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