• We accept returns within 90 days for any reason.
  • To be eligible for a return, your item must be unused and in the original packaging with all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) included.
  • Please note that earrings, socks, stockings and underwear are non-returnable for reasons of hygiene and safety. 
  • Final clearance items, mystery box items, personalized and custom made items are not eligible for any returns.
  • Any item not in its original condition, is damaged or missing parts may not be accepted for return, or granted a partial refund only.
  • IMPORTANT: Please email us at to obtain a RMA number to initiate the return process. All returns must come with an RMA number for identification. 


  • Shipping charge will only be refunded for items which are incorrect or damaged on arrival (DOA). Shipping charge is non-refundable should you wish to return or exchange an item for any other reason.
  • For orders which are damaged on arrival (DOA), please refuse the parcel and inform your local postal office of the damage to be eligible for a full refund or redelivery.
  • Damaged on arrival (DOA) claims must be submitted in writing within 7 calendar days from delivery date.
  • With the exception of incorrect or damaged on arrival (DOA) order, a shipping charge of $4.49 or actual postage (whichever is higher), along with any incurred return shipping charge will be deducted from order total before refund.
  • 15% restocking fee will apply to all packages which are returned, unless otherwise stated.
  • Once a return is received successfully and verified to be in good order, the refund less shipping charges and restocking fee will be made via the original method of payment. Please allow 1-10 working days for the credit to be reflected in your account.
  • No refund will be made on packages which are unclaimed, refused (except for DOA), abandoned or disposed of. Please ensure proper arrangements have been made for your parcel to be collected.
  • Final clearance items, mystery box items, personalized and custom made items are not eligible for any refunds.
  • We require up to 10 weeks for delivery of orders before they are listed as missing. Requests for a replacement will be processed after that.
  • For a refund to be made, our postal service requires 3 months for a parcel to be classified as missing. Refunds can only be processed after the waiting period has lapsed.  
  • Actual shipping fee is non-refundable for orders shipped with no tracking.
  • We are not responsible for stolen packages. Please select a shipping address with someone present to accept the delivery. No refund or replacement will be made on parcels verified as delivered by the courier or postal service.
  • Refund or redelivery policy does not apply in the event of service interruptions or failures caused by natural disasters, union strikes or any events beyond our control.


  • Please do not return your purchase to our office without the RMA number.
  • You will be responsible for return shipping charges, except for damaged product or when the wrong item has been sent.
  • We strongly suggest that you use a trackable shipping service for return as we are not liable for missing items.
  • Please use proper packaging for return shipping. Items which are damaged during transit will not be accepted for return.
  • Any orders received back to our warehouse as undeliverable, for any reason such as incorrect addresses, or not responding to notices left by carriers, will be processed as a return, minus the actual outbound and return shipping charges plus handling fees, if and when they are received back to our warehouse.
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